| Interactive external users without paid seats |
Yes:
Client users do not use paid seats
|
Partial:
Unlimited on Pro and Enterprise; Standard billing limits
|
Yes:
Free guests can collaborate
|
Partial:
Free external collaboration varies by plan and permission
|
Partial:
Free customers through Jira Service Management
|
Partial:
Active guest allowance; extra guests can add paid seats
|
| Client-specific home and dashboard |
Yes:
Tailored client home screens and dashboards
|
Partial:
Shared boards and dashboards
|
Partial:
Shared project and portfolio views
|
Partial:
Shared dashboards and reports
|
Partial:
Customer portal through Jira Service Management
|
Partial:
Shared dashboards and My Tasks
|
| Assign and update project tasks |
Yes:
Assign, update, track, and approve client work
|
Yes:
Guests can update assigned board items
|
Yes:
Guests can be assigned tasks
|
Yes:
Collaborators can update assigned sheet rows
|
No:
Customers submit and track requests, not project tasks
|
Yes:
Permission-controlled guests can update tasks
|
| Control access to specific project items |
Yes:
Projects, tasks, issues, files, reports, and more
|
Partial:
Primarily shareable-board access
|
Yes:
Project and task sharing controls
|
Partial:
Sheet and report access; row-specific views require more setup
|
Partial:
Portal and request permissions
|
Yes:
Location, task, and dashboard permissions
|
| Comments, file uploads, and approvals |
Yes:
Built into the client project experience
|
Partial:
Comments and files; approvals require workflow setup
|
Yes:
Comments, files, and approval tasks
|
Yes:
Comments, files, and approval requests
|
Partial:
Available in Jira Service Management requests
|
Partial:
Comments and files; approvals require workflow setup
|